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Personal voice and critical thinking: The potential of the Writing Centre at Rhodes University, in the development of academic literacy and institutional transformation

M R Davidson
Academic Development Coordinator
Rhodes University, East London, South Africa
South African University education characteristically places writing high on its assessment agenda. Formal examinations are the usual means of student evaluation. Rarely is a student given opportunity to develop writing skill even though it plays a central role in assessment. Schooling at all levels and for all South African groups has often failed to produce student writing free of surface errors, let alone the higher cognitive demands of thinking and writing critically. If university education is to continue to lay stress on written communication skills, students must have opportunity to develop appropriate writing skills in discipline specific-contexts.

Using the cooperative action research paradigm, the Rhodes University Writing Centre is currently investigating writing-across-the-curriculum strategies as a means of developing a pedagogy of academic literacy. Student learners are supported through two thrusts of the centre: the Writing Consultancy Project and the Writing Respondent Project. Both projects demand a high level of engagement between academic development practitioners and academics. Those university teachers who contract with the Writing Centre are given detailed analyses of student writing problems related to the tasks they have required of students, within their own disciplines. This information is used to review task and course design. A number of academic departments and students currently make use of the facility on a voluntary basis.

The study is ongoing, and aims to examine the potential a Writing Centre approach has on learning, teaching, curriculum and ultimately institutional transformation.


This paper explores the potential of a writing centre to contribute to the transformation of the rhetorical community of a university campus. The examination is grounded in the case of the East London Division of Rhodes University, South Africa. The Rhodes Writing Centre positions itself, in the context of writing skills, as a change agent in departmental teaching and learning dynamics. The paper examines the particular confluence of agenda embedded in the Rhodes Writing Centre. It also questions the centre's developmental impetus for discipline-specific teaching and learning skills, with respect to writing, which are fundamental to academic literacy education.

North (1984) reports that writing centres have become prominent in the past forty years, especially in the U.S.A. According to Murphey (1995:117) they have reflected educational philosophies and socio-cultural currents shaping that society. In South Africa institutions in the Western Cape are leading their development in that country. The University of Cape Town (UCT), University of the Western Cape, Peninsula Technikon and Cape Town Technikon formulated a regional committee of Writing Centres in 1994 (Parkerson 1994:3). In 1995 the first National Writing Centre Forum was held in Cape Town, in association with the South African Association of Academic Development.

1. The Rhodes Writing Centre

In 1995 the Academic Development Programme at Rhodes University, launched a "Writing Respondent Project" to assist lecturers to develop student writing. As the first stage of a writing centre, it was hoped this would generate interaction between academic development practitioners and academics, whilst supporting student writers. Based on a model developed by Boughey (Boughey and Van Rensburg:1993), the project aimed to make use of authentic student composition, in the form of committed written texts, as the site for such development. It differed from the more conventional consultancy approach in that writing respondents examined student writing outside of a conferencing situation, in most cases never meeting the students whose writing they responded to.

1.1. The Writing Respondent Project

The writing "respondent" approach allowed for a cost-effective and efficient handling of fairly significant numbers of student compositions, submitted on a voluntary basis. Students motivation was high because help received was in an area perceived by students as central to departmental assessment agendas. In a period of 23 weeks in 1995, 657 written submissions were received. Frequent use correlated with better performance in assignment writing, which translated into higher grades and happy clients. A trained writing respondent is able to process several scripts in the course of an hour. The approach does require some form of quality assurance however. A consultant is usually engaged with one individual for the same period, and renders a service considerably more expensive to the institution. Research began to indicate that there are clear advantages to the consultation - in addition to the respondent approach. Zukiswa, for example, a post-graduate education student who met with Mariette (interview 29-04-96) was empowered to critique her own work only when more detailed interaction took place face-to-face with the consultant.

Centrally comments and questions written on the student submission by the respondent represent the reader's voice which the student is encouraged to negotiate within the re-drafting of the writing piece. The writing process was therefore perceived as similar to a spoken conversation in which reader and writer negotiate meaning through dialogue. Dialoguing is particularly important when working cross-culturally, as the South African context almost by definition, requires. The question remains, however, whether process interaction of respondents or consultants sufficiently empowers writers to critique their own work, and whether these learners are at liberty to treat such comments on a selective basis. In theory the key to effective writing is for the writer to appropriately direct writing to a target audience (the reader), which the respondent helps the writer to define. Understanding the needs of such a target audience and writing accordingly, assists writers to develop context-independent language suitable for academic writing (Cummins 1986), but the possibility of the writing centre imposing a world-view on a learner-writer however, is a point for constant evaluation.

There were distinct advantages to the project. A process approach to writing education encourages writers to think more deeply about the implications of what they have written. In this way, writing serves to generate deeper discourse learning. Disadvantaging students, by expecting them to develop writing skills in contexts outside of specific discourse - in writing classes for example - was obviated by the project. Respondents were to varying extents immersed in the disciplines in which students wrote, but interacted with student writing as non-initiates. Writers re-drafted ideas based on clarification, restructuring or analysis issues raised by the reader.

The need to reinforce the difference between context-specific or spoken communication and context-independent or written communication was considered fundamental to the writing process in which respondents engaged with students. This distinction is important for learner-writers since writing in the academic context requires that the para-linguistic support structures, common in spoken language, are substituted by other aids in written expression (Boughey 1995:205). A conferencing or consultation approach, unless focused on written submissions may not establish this distinction, or may reinforce student attempts to use context-dependent language in academic writing. A student's ability to communicate effectively with a writing respondent tests a writer's ability to use context-independent language. Conversely, restricting the process of writer-learning to written codes may seriously disadvantage black African learners whose cultural identity is more comfortably matched to an oral, consultative approach to learning.

1.2. Writing consultations or conferencing

In 1996 one-on-one consultations between writing consultants and students at either the pre-textual stage of their writing or with those who presented uncommitted or draft texts, was introduced. Consultations are based on tasks designed ideally by academics and writing centre consultants and count for year-mark purposes. Initial writing conferences can now can be held with students at the task analysis stage. Once analysis has taken place, draft submissions are encouraged, and students' tasks routed in the direction of the Writing Respondent Project. The consultancy impetus provides a means of either fast editing, or, in cases where students are unable to interpret the requirements, task analysis is facilitated. At the students' initiative, multiple drafts are submitted until the student decides to submit the task to the lecturer for assessment.

1.3. Interaction with discourse specialists: Broadening the rhetorical community

If writing centres are to be perceived in any way other than as remedial centres, discourse specialists as much as academic development specialists and learner writers need to be part of a writing centre's dialogue. For this reason the Academic Development Programme at Rhodes sought to contextualise academic writing education in mainstream disciplines, and to connect it with the wider culture of academic literacy generally, and academic writing specifically. It was hoped that this would broaden the rhetorical community usually considered the domain of accomplished writers, to include learners, writing educators and subject specialists.

The policy has been to work with academic departments prepared to participate in co-operative action research through which the centre evaluates both itself and academic literacy efforts of departments. The modus operandi is to seek involvement with lecturers on three levels: task-design, task-assessment and evaluation of the writing process. In the best scenario the rhetoric of a task is finalised and communicated to students after subject lecturers and writing educators have constructed a topic likely to generate learning, which has been identified by the lecturer as important. Often the writing centre settles for a modus vivendi, having to attempt intervention after the task has been designed and students assigned what can turn out to be an ill-conceived or a poorly structured task. Students nevertheless have the opportunity of submitting multiple drafts and, between each, re-drafting in response to the reader's comments.

At whatever point the writing centre intervenes, personnel not only interact with students on their submitted texts, but also summarise their findings in an additional write-up. Main issues and two additional issues are recorded by a coding system current at UCT's Writing Centre. "Issue Codes" fall into the following categories: (1) Information (IN); Task Analysis (TA); Reading (RE); Organisation (OR); Conceptual (CO); Language (LA); Discourse (DI); External Factors (EF). For example if the main issue emerging out of a consultation was that a student did not understand the elements of essay writing, the consultant would record "INele1". If an additional issue was that referencing was faulty, the code "INref1" would be used. The third issue could be "TAVvoc1" if the student did not grasp the vocabulary or concepts of the topic. Part of the assessment procedure and much of the evaluation process in which the exercise is reviewed will make use of the frequencies with which consultants and respondents record issues in each of the categories. This information, essentially an analysis of the distribution of frequencies across all categories for the group, is relayed back to the subject specialist who expects feedback as part of the contract with the centre. Assessment of performance, modification of future writing tasks and teaching goals can then be informed by this information.

2. Writing Centre agenda : Facticity and/or possibility?

The issue of "challenge" or critique between writing centres, faculties and their academic departments within institutions is formulated differently in the contexts of their early manifestation in North America - and as they have begun to develop in South Africa. North (1984:441) describes the writing centre as "part of the rhetorical context in which the writer is trying to operate. A context that cannot be changed." Leibowitz and Parkerson (1994:2) argue that in addition to the support mode of writing centres is the need to challenge the notion that "students should arrive at university already armed with such (writing) skills from their schooling, or they acquire them through osmosis". According to Murphey (1995:117) writing centres are "constructs of the postmodern world, ...reflect(ing) the educational philosophies and socio-political currents shaping ...society". They can thus be described as constructs emerging from a matrix of conflicting and competing ideologies and the educational orientations associated with each.

Murphey (1995:117-118) suggests that the conservative, liberal and radical debate over education has produced a rich matrix to which writing centre practice has responded. A conservative perspective pronounces writing centres successful when they contribute to the removal of surface and structural errors in student writing and develop "critical thinking". They are thus remediation centres based on a deficiency paradigm, and operating techno-pragmatically. Behavioural objectives and skill acquisition form the backbone of writing centres in the conservative camp. Murphey summarises this as writing centres reinforcing a "hegemony of educational standards and objectives". The liberal perspective, valuing education as a tool for personal enrichment and therefore empowerment, is based on a liberation paradigm. For the liberal model, writing centres are ideal places for dialogic exchanges and through modelling and apprenticeship teach the craft of writing. Student writers learn from experienced writers. The significant aspect of this model is the emphasis on the uniqueness of the student in the writing process. In valuing the individual, the liberal model succeeds in addressing the student learner whose totality would be left unaddressed by a writing centre operating in the conservative model. The radical view, also making use of a liberation paradigm, sees education in microcosmic terms - serving the interests of the ruling class and calls for a suitable critique against oppressive forces. Writing centres operating in the radical model value multiple literacies rather than enforcing single interpretations of "Literacy". Murphey conceptualises the radical perspective as arguing for a position of counterhegemony.

The importance of the analysis of such opposing views of educational perspective is to illustrate that each in fact supports opposing views of the purpose of knowledge within a culture. Murphey (1995:121) claims that the conservative model makes use of the objectivity usually associated with the empirical sciences. The liberal and radical positions on the other hand brand this as scientism and impose instead an interpretive hermeneutic which rejects the positivist implications of conservatism. In a nut-shell these different cognitive perspectives raise the question of what exactly the critical space is that the writing centre occupies between faculty, academic department and student writer. Wilson (1986 cited in Murphey 1995:122) asks whether the writing centre is concerned primarily with empirical or technical and practical knowledge, or with emancipatory knowledge? Do they operate with "facticity" (Maddi 1988 cited in Murphey 1995:123) or through critique, pursue "possibility" (Giroux 1985). Or is it, in fact, that writing centres lend themselves to the Freirian capacity for transcendence and that what is possible is based on the facts or perceptions of existence, which cannot be ignored, and the possibilities beyond these? Answering these questions will determine exactly the type of developmental impetus operating in the context of any particular writing centre and the literacies it espouses.

3. Personal voice in the discourse community

Zamel (1993:1) says "because it appears to require a kind of language with its own vocabulary, norms, sets of conventions, and modes of inquiry, academic discourse has come to be characterised as a separate culture, one within which each discipline may represent a separate cultural community." According to her, it is from this sense of a separate culture that the terms "discourse" or interpretive community arises. This conceptualisation has profound pedagogical implications for the university since new students entering the community have to act as members of the community - more by doing the disciplines than by knowing their languages (Elbow 1991 in Zamel 1993:3). The problem comes in at this very point. Imitating rather than inventing and discovering knowledge can then mask genuine understanding. Teaching students to use the "conventions" of academic writing therefore have a disempowering effect, if not an oppressive agenda. Deferring to the voice of academy leads to their "disguis(ing) themselves in the weighty, imponderable voice of acquired authority" (Sommers 1992 quoted in Zamel 1993:2). Thus the acculturation process, as a necessary part of any initiation, needs to be more than acquiring the discipline-specific language and conventions of a discourse. In short, there is an essential social dimension in the writing centre that cannot be neglected. Resnick (1987 cited in Flynn 1993:8) claims this is because the social setting of conferencing provides an opportunity for modelling when inexperienced meets experienced writer. The same social context offers critique to thinking out loud and limited performance on the part of the inexperienced is supported by an experienced learner. She claims it motivates students and lends validation to attempts at venturing into critical thinking.

Harris (in Mullin and Wallace 1994:96) shares the same concern with respect to students whose difficulties arise from the social and cultural differences inherent in their writing. She argues that student literacies are different and not necessarily deficient. Thus a major part of a writing centre's task is to help student writers see where they fit in or differ from established communication patterns, not because of a primary need to assimilate students into an existing culture of learning, but to help them acculturate to a point where they can function (for change) within that culture. Coles and Wall (1987:313) make the same point:

To present 'academic discourse' to basic readers and writers as if it were a unified body of literacy conventions and procedures to be mastered is to mystify what our students most need to have demystified: how work gets done in the university. For while we speak broadly of the university as a 'discourse community', particular interpretive communities come into existence only when particular students and teachers are gathered there. When this happens, neither students nor teachers leave their histories behind; they bring them to class, to every academic discussion and to every reading and writing assignment.
Harris' view supports the idea that writing centres serve to value individual diversity and therefore a central tenet of its pedagogy is affirmed. Reviewing theorists researching the social settings and dynamics of writing consultations, Flynn (1993 in Flynn and King 1993:8) supports this view. Generally, the student controls the direction of learning. The focus is on the student's writing skills, not on the text being studied. The aim is to resolve the immediate difficulty that brought the student to the writing centre. The long-term goal is to foster independence of practice when students are faced with writing tasks at university which in reality will demand their functioning as critical learners. Beyond working with individuals, an important dimension in the writing centre as an agent of change is seen in its relationship with a broader academic community.

3.1. Writing Centre or "Community" centre

An important function of the writing centre is the pragmatic need to develop the interrelated learning and communication skills of all discipline communities in the university so that the best way of teaching people to write, can be found. In this way the differences between disciplines can be minimised (Fulwiler 1984:124). Fulwiler argues this is possible because of their "hybridism" or capacity to be responsive to both administrative and instructional aims. By interacting with faculty busy redefining what it means to teach writing, writing centres have the potential to assist the process of transformation in rhetorical communities by extending the debate on literacy education. In the South African context where universities face increasing pressure to deliver accessible education to students from diverse educational backgrounds, writing centres offer an important mechanism for engaging learners, teachers and administrators in reshaping curriculum design, structure and goals.

4. The ongoing work

In the Rhodes experience there has been a reasonable response to the setting up of the writing centre. During the period 04 March to 30 April 1996 eleven subject areas have had interaction with the writing centre. Generally students attend consultations and submit draft essays on a voluntary basis. Just under 12% of students registered in the eleven participating subject areas presented themselves for assistance. Of the same number, just over 31% submitted writing drafts. In three subject areas in excess of 82% of students submitted drafts, and in one subject area 48% of students requested consultations. Only in cases where upwards of 50% of students made use of the writing centre is a report submitted to the department concerned and it is anticipated that comparison of coding frequencies will in time present information about campus-wide trends in the writing habits of students. On the basis of this growing use of the writing centre, it is hoped that data useful for enhancing writing pedagogy which elevates the voice of the learner in the context of teacher and administrator will be collected. This in turn will assist the goal of institutional transformation towards a more equitable learning context.

References

Boughey, C. (1995). The UNIZUL Writing Respondent Programme: An Alternative to a Writing Centre. Paper delivered at the 1995 Annual Conference of the South African Association of Academic Development. Bloemfontein Technikon Free State 29 November to 1 December 1995.

Boughey, C. and Van Rensburg, V. (1993). Writing to learn in occupational therapy. In AD Dialogues. Belville: University of the Western Cape.

Coles, N. and Wall, S. V. (1987). Conflict and power in the reader responses of adult basic writers. College English, 49, 298-314.

Cummins, J. (1986). Language proficiency and academic achievement. In Cummins, J. and Swain, M. Bilingualism in Education. Harlow, Essex: Longman.

Flynn, T. (1993). Promoting higher-order thinking skills in writing conferences. In Flynn, T. and King, M. (Eds), Dynamics of the Writing Conference: Social and Cognitive Interaction. Urbana, Illinois: NCTE.

Fulwiler, T. (1984). How well does writing across the curriculum work? College English, 46(2), xi -xiv.

Giroux, H.A. (1985). Introduction. In Freire, P. (Ed), The Politics of Education: Culture, Power and Liberation. South Hadley: Bergin and Garvey. pp xi-xxv.

Leibowitz, B. and Parkerson, A. (1994). The role of the Writing Centre in challenging practice and policy on writing at the University of the Western Cape. Paper presented at the 1994 Annual Conference of the South African Association for Academic Development. University of Natal, Durban. 30 November - 2 December 1994.

Harris, M. (1994). Individualised instruction in Writing Centres: Attending to cross-cultural differences. In Mullin, J.A. and Wallace R (Eds), Intersections: Theory and Practice in the Writing Centre. Urbana, Illinois: NCTE.

Murphy, C. (1995). Writing centres in context: Responding to current educational theory. In Murphy, C. and Law, J. (Eds), Landmark Essays on Writing Centres. Davis: Hermagonas Press.

North, S. (1984). The idea of a writing centre. College English, 46(5), 433-446.

Parkerson, A. (1994). Year End Report for the Desmond Tutu Educational Trust on the UWC Writing Centre in 1994. Unpublished Report. Belville: UWC.

Zamel, V. (1993). Questioning academic discourse. College English, 3(1), 1-8.

Author: Dr M R Davidson, Academic Development Coordinator
Rhodes University, East London, South Africa
Email: mdavid@lark.ru.ac.za Fax: 0431 43 8307

Please cite as: Davidson, M. R. (1996). Personal voice and critical thinking: The potential of the Writing Centre at Rhodes University, in the development of academic literacy and institutional transformation. Different Approaches: Theory and Practice in Higher Education. Proceedings HERDSA Conference 1996. Perth, Western Australia, 8-12 July. http://www.herdsa.org.au/confs/1996/davidson.html


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