Enterprise bargaining: Implications for quality. A case study

This paper will present a case study of one institution's enterprise bargaining process in terms of its implications for the quality of the institution. It will canvass the nature of productivity in an institution of higher education and analyse the points of intersection between this central industrial process and the central and organisational processes of quality assurance. In doing so, it will consider both the dimensions of the individual academic role: teaching, research and service, and the dimensions of the contemporary university's role: teaching, knowledge production and knowledge dissemination and application.